Privacy and Cookie Policy

Mosaic Software is committed to protecting your privacy when you use our services or website. In this policy, we explain how and why we collect your information, what we do with it and what controls you have over our use of it.
From time to time, we add or change functions, features or products to our website or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Mosaic Software is the Data Controller in relation to the personal information you provide. We can be contacted on the address given at the end of this policy.

What data do we collect and why do we use it?

Mosaic Software collects and processes information about you in order to:

Provide the products, services or information that you have requested, wish to buy or use.

You may be asked, either when you register with us, or at other times, for information about yourself; such as your name, work e-mail address, work postal address and work telephone number.

You are under no obligation to provide this information, but if you do not then we may not be able to provide you with certain services or personalise your experience or tailor our Services for you.

We may disclose your personal information to regulatory authorities to comply with a law or legal request, to address security, fraud or technical matters or to protect our and your rights or interests.

Log Files/IP Addresses

When you visit our website, we automatically log your IP address (the unique address that identifies your computer on the internet) which is automatically recognised by our web server. We may use IP addresses to help us administer our website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non Personal Information

We may automatically collect non-personal information about you such as the type of internet browser you use or the site from which you linked to our website. You cannot be identified from this information and it is only used to assist us in providing an effective service on our website.

Cookies

To make full use of the personalised features on our website your computer, tablet or mobile phone needs to accept Cookies as we can only provide you with certain personalised features of our Website by using Cookies.

We use cookies for the following reasons:

Cookies are small text files containing information sent by a web server to a web browser, and stored on your computer, tablet or mobile phone when you visit certain web pages. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

"Session cookies" keep track of you while you navigate our website and will be deleted from your computer when you close your browser. “Persistent cookies” enable our website to recognise you when you visit and they remain stored on your computer until deleted or until they reach a specified expiry date. We use both “session” and “persistent” cookies on our Website. Find out more about cookies here: https://www.aboutcookies.org/

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated is used to create reports about the use of our website. Find out more here: http://www.google.co.uk/intl/en/policies/privacy/

Cookies do not store sensitive information (for example; your name, address or payment details); they simply hold the 'key' which, once you have logged in to a Website, is associated with this information. However, if you prefer to restrict, block or delete Cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's manual) to learn how to change your Cookie preferences. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies can a negative impact upon the usability of many websites, including our website.

Third Party Cookies

When you visit mosaicsoftware.co.uk you may encounter some Cookies that are not related to our website or company. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent Cookies from these websites. If you 'share' our website content with friends through social networks – such as Facebook and Twitter - you may be sent Cookies from these websites. As we have no control over these Cookies, we recommend you check the third-party websites for more information about their Cookies and how to manage them.

To learn more about the Cookies on your device set by other companies, and opt out of them if you wish, please see the Network Advertising Initiative website. Find out more here: www.networkadvertising.org/choices/

Here is a list of the main Cookies used by mosaicsoftware.co.uk, and what they are used for:

Name of Cookie Purpose of Cookie More Information
Google Analytics Collects information about how visitors use our site in an anonymous form, including number of visitors to the site, where visitors have come to the site from and the pages they visited. We use the information to compile reports and to help us improve the site Google Analytics Privacy Policy.
You can choose to opt out of Google Analytics

https://www.google.com/policies/privacy/

With Whom is the Information Shared?

Mosaic Software will not share, sell or rent your personal information to third parties, other than in the case of sale of the company. However, we may disclose your personal information to third party suppliers who provide services on our behalf and if you have opted in and/or given consent for this.

Security

Mosaic Software places a great importance on the security of all information associated with our customers. We have appropriate security measures in place to protect against the loss, misuse and alteration of customer data under our control. For example, only authorised personnel have access to user information that is protected by strong passwords together with up-to-data firewalls and anti-virus software. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Where is any Information Stored?

Information that we collect is stored on a computer located in the European Economic Area.

Comments/Subject Access Requests

Mosaic Software tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the EU General Data Protection Regulation. If we do hold information about you we will:

Please e-mail or write any questions, concerns or comments you have about our Privacy Policy or to request a Subject Access Request (SAR) form to:

Email:
Address: Mosaic Software Ltd
8 Brunel Building
Scottish Enterprise Technology Park
East Kilbride
G75 0QD

Complaints

We are committed to ensuring that your personal data is processed lawfully, fairly and securely. If you have any questions or concerns about the way in which we process your data please contact us at the address above and we will attempt to resolve any issues you have. If you remain unsatisfied you can contact the Information Commissioner’s Office at:-

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF



Tel: 0303 123 1113
www.ico.org.uk